privacy

privacy policy

Updated 8 June 2026

The Flower Source is a trading name of Bloombox Co Pty Ltd (ABN 73601164630). We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website (www.theflowersource.com.au) and related services.

what information do we collect?

We collect information from you when you visit our website, place an order, submit a consultation enquiry form, or contact us directly. This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via Shopify Payments — we do not store card details)
  • Wedding date and location (via consultation form)
  • Device and browsing information (via cookies and analytics)

how do we use your information?

We use your information to:

  • Process and fulfil your orders
  • Respond to enquiries and provide customer support
  • Send order updates and relevant communications
  • Improve our website and services
  • Comply with legal obligations

We will not send you marketing emails unless you have opted in to receive them. You can unsubscribe at any time.

who do we share your information with?

We may share your information with trusted third-party service providers who help us operate our business, including:

  • Shopify (website hosting and payment processing)
  • Tally (consultation enquiry forms)
  • Google (website analytics)
  • Australia Post or other delivery partners

These providers are only given the information necessary to perform their services and are required to protect your information. We do not sell your personal information to third parties.

cookies

Our website uses cookies to enhance functionality and analyse website traffic. Cookies are small files stored on your device by your browser. You can disable cookies through your browser settings, though this may affect some website functionality.

how do we protect your information?

All payment transactions are processed through Shopify Payments using Secure Socket Layer (SSL) encryption. We do not store credit card details on our systems. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access.

how long do we keep your information?

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, provide our services, and comply with legal obligations. When your information is no longer needed, we will securely delete or de-identify it.

your rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal obligations)
  • Opt out of marketing communications

To make a request, contact us at florals@theflowersource.com.au. We will respond within 30 days.

links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.

complaints

If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

contact us

If you have any questions about this Privacy Policy, contact us at:

florals@theflowersource.com.au Bloombox Co Pty Ltd trading as The Flower Source